Terms and conditions:

In an effort to provide you with the highest level of service and to ensure your ongoing satisfaction, we need to inform you about our policies.

Deliveries will take place on Sundays between the hours of 10am to 10pm. You do not need to be present during delivery, as all deliveries will be left at your doorstep. However, the delivery driver must have unrestricted access to your residence. As such, please provide all applicable gate codes during sign up.

All unsuccessful deliveries will be automatically reattempted the following morning and result in a $20 redelivery fee.

Cooler Bag Return Policy:

All of our meals arrive in microwave-safe containers, and are delivered inside an insulated lunch bag with ice packs so you can conveniently carry your meals with you throughout the day. It is required that you place your insulated lunch bags and ice packs out for the driver to pick up at the time of your next delivery. NOTE: There is a fee of $20 for each cooler bag (with ice packs) that is not returned.

Membership Pauses and Scheduling Requests:

If you wish to pause your meal plan, you may do so through your account page once you’ve logged in. Alternatively, you may pause your plan indefinitely or submit scheduling requests for specific delivery dates by emailing us at support@multifood.ca.

To make any changes to your upcoming week's deliveries, we must receive your request by Wednesday at 12 PM of the week prior. Changes include but are not limited to: updates to allergies/dislikes, breakfast options, addresses, and delivery instructions.

After this deadline has passed, the upcoming week's deliveries are considered confirmed. Any changes made after the cutoff will take into effective the following week.

Same-Day Notification Policy:

Member satisfaction is extremely important to us. If for any reason you have a discrepancy with your order (i.e. did not receive order, missing or incorrect items, etc.) please contact us within 24 hours of your delivery so that we can resolve the issue in a timely manner. If you do not contact us by 8 PM on your scheduled delivery date, we will not be able to correct the issue.

Billing:

For added convenience, MultiFood is a subscription-based service. You will be billed each Wednesday for the following week’s deliveries.

NUTRITIONAL INFORMATION DISCLAIMER

For our members' convenience, our meal packaging includes nutritional information. Though we do our absolute best to provide the most accurate nutritional information, these figures should be considered estimates. Varying factors (such as brands, natural variances in produce, substitutions, and serving sizes) change the effective nutritional information in any given recipe. Any change in ingredient, (usually due to the accommodation of exclusions) will change the nutritional information of the meal. Furthermore, different calculators may provide different results depending on their own sources and algorithms. Under no circumstances will MultiFood be responsible for any loss or damage as a result of your reliance on nutritional information.

Refund Policy:

All charges are non-refundable. Unfortunately, there can be no exceptions due to the advanced planning necessary for meal production and delivery scheduling. Once your payment has been processed, we will not be able to process any refunds. As a member, you are responsible for providing adequate notice for all account updates, including any scheduling requests. The deadline to make any changes to your upcoming week of deliveries is Wednesday at 12 PM of the week prior.

Food Allergies and/or Food-Based Medical Conditions:

If you have any life-threatening food allergies or medical conditions that are food-related, we strongly recommend you discontinue service immediately. MultiFood will not assume any liability for adverse reactions to foods consumed.

YOU MUST CONSULT YOUR DOCTOR IF YOU ARE ON MEDICATION; FURTHERMORE, MEAL PLANS ARE NOT MEANT TO REPLACE OR SUPERSEDE DOCTOR-PRESCRIBED DIET PLANS.

Medication/Doctor-Prescribed Diet Plans:

If you are taking medication, you must consult your physician before you start our meal programs. MultiFood’s programs do not replace a physician’s advice; if you are using our meal plans as part of a doctor-prescribed diet, you shall be ultimately responsible for ensuring compliance with such diet. Furthermore, if you have diabetes or other medical conditions of any kind, you shall be responsible for maintaining your diet to ensure compliance with the requirements of such conditions. Our meal recommendations shall not be deemed medical advice.

Food Sensitivities and Allergies:

YOU ARE RESPONSIBLE FOR DETERMINING WHETHER ANY FOOD ALLERGIES MAY OCCUR. Although we will provide ingredient lists as and when requested, MultiFood is not responsible for any allergic or other adverse reactions you might have.